Frequently asked questions



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Conestoga College students covered by CIHIP now have access to Dialogue. This online platform empowers you to be proactive about your health by allowing you to virtually connect with nurses and physicians via a mobile or web app from anywhere in Canada. Click here for details.

Please note: Eligible international students living abroad can also consult a nurse or doctor through Dialogue for any health-related questions via chat, video, or phone. Specialist referrals and drug prescriptions are not available outside of Canada.

Why a Health Plan?

International students must be covered by a basic health insurance plan when they arrive in Canada.

Without health insurance, the high cost of medical services outside your home country could limit your access to the care you need, or leave you with a large debt to pay.

To ensure that you can focus on your studies abroad, you will be able to rest easy knowing that Studentcare, the leading provider of student health and dental plans in Canada, is insuring your health and well-being.

How do I know if I’m covered?

All eligible international students are automatically covered by/enrolled in the College International Health Insurance Plan. Please check your tuition statement to ensure that you are covered.

What is my coverage card?

Your coverage card will arrive by email by Sept. 15th. If you have not received it by Sept. 15th, or if you have lost it, please click here to request a new one. You must show it to medical staff to receive care and be eligible for reimbursement.

I lost my coverage card, can I get a new one?

Yes. You can request a new card here after your enrolment in the Plan has been activated, which can take up to 4 weeks after your classes begin.

Can I enrol my family?

Yes. You can enrol your family (spouse and/or dependent children) in the Plan by paying an additional fee, over and above your own Plan fee. Common law and same-sex couples are eligible. Dependants must be enrolled for the same length of coverage as the student. Click here to add dependants now.


How do I submit a claim?

There are 2 ways to submit a claim.

  • You can submit a claim online by following the instructions here.
  • You can submit a claim by filling out the form here and sending it by mail to this address:

    Sun Life Assurance Company of Canada
    Claims Department
    PO Box 2015 Stn Waterloo
    Waterloo, ON N2J 0B1

What if my claim is rejected?

Call 1 844 418-0511 and dial 1 to speak with a Sun Life representative about the reason for your claim’s rejection, and possibilities for resubmission. Make sure to have your ID and Policy numbers handy.

What is the deadline for submitting claims?

All claims must be received by Sun Life Assurance Company of Canada no later than 180 days after the end of your coverage.


How do I find a clinic?

Click FIND A CLINIC on the home page

Enter your address or the college's address to find a clinic near you.

Upon visiting the clinic, show the staff your printed coverage card to have your claim sent directly to Sun Life.

Can I go to any clinic?

You can visit any clinic in the Preferred Provider Network (PPN).